[{"data":1,"prerenderedAt":813},["ShallowReactive",2],{"nav:ng":3,"page:\u002Fen-ng\u002Fwho-we-are\u002Fcase-studies\u002Fimproving-the-customer-experience":617,"$f1eojz6lxt18pw":779},{"main":4,"topbar":573,"footer":580,"burgerFooter":608,"quote":614},[5,223,277,367,389,392,444],{"title":6,"url":7,"hide_children":8,"class":9,"nav_items":10},"What We Do","\u002Fen-ng\u002Fwhat-we-do","0","nav-item--has-sub",[11,15,39,67,101,125,141,172,175,188,198,211],{"title":12,"url":13,"class":14},"Inland container depots (Nigeria)","\u002Fen-ng\u002Fwhat-we-do\u002Finland-container-depots","",{"title":16,"url":17,"hide_children":18,"class":9,"nav_items":19},"Air freight","\u002Fen-ng\u002Fwhat-we-do\u002Fair-freight","1",[20,24,27,30,33,36],{"title":21,"url":22,"hide_children":23,"class":14},"Air Charter","\u002Fen-ng\u002Fwhat-we-do\u002Fair-freight\u002Fair-charter",null,{"title":25,"url":26,"hide_children":23,"class":14},"CEVA Air Time Critical","\u002Fen-ng\u002Fwhat-we-do\u002Fair-freight\u002Fceva-air-time-critical",{"title":28,"url":29,"hide_children":23,"class":14},"Air Service Levels","\u002Fen-ng\u002Fwhat-we-do\u002Fair-freight\u002Fair-service-levels",{"title":31,"url":32,"hide_children":23,"class":14},"Air Perishables & Dangerous Goods","\u002Fen-ng\u002Fwhat-we-do\u002Fair-freight\u002Fair-perishables-dangerous-goods",{"title":34,"url":35,"hide_children":23,"class":14},"CEVA Sea Air","\u002Fen-ng\u002Fwhat-we-do\u002Fair-freight\u002Fceva-sea-air",{"title":37,"url":38,"hide_children":23,"class":14},"Low Carbon Air Solutions","\u002Fen-ng\u002Fwhat-we-do\u002Fair-freight\u002Flow-carbon-transport-solutions",{"title":40,"url":41,"hide_children":18,"class":9,"nav_items":42},"Ocean freight","\u002Fen-ng\u002Fwhat-we-do\u002Focean-freight",[43,46,49,52,55,58,61,64],{"title":44,"url":45,"hide_children":23,"class":14},"Full Container Load","\u002Fen-ng\u002Fwhat-we-do\u002Focean-freight\u002Fservices\u002Ffull-container-load",{"title":47,"url":48,"hide_children":23,"class":9},"Less than Container Load","\u002Fen-ng\u002Fwhat-we-do\u002Focean-freight\u002Fservices\u002Fless-than-container-load",{"title":50,"url":51,"hide_children":8,"class":14},"Reefer Cargo","\u002Fen-ng\u002Fwhat-we-do\u002Focean-freight\u002Freefer-cargo",{"title":53,"url":54,"hide_children":23,"class":14},"Freight Management Services","\u002Fen-ng\u002Fwhat-we-do\u002Focean-freight\u002Fservices\u002Ffreight-management-services",{"title":56,"url":57,"hide_children":8,"class":14},"Smart Consolidation","\u002Fen-ng\u002Fwhat-we-do\u002Focean-freight\u002Fsmart-consolidation",{"title":59,"url":60,"hide_children":23,"class":14},"Low Carbon Ocean Solutions","\u002Fen-ng\u002Fwhat-we-do\u002Focean-freight\u002Flow-carbon-transport-solutions",{"title":62,"url":63,"hide_children":23,"class":14},"Value Added Services","\u002Fen-ng\u002Fwhat-we-do\u002Focean-freight\u002Fadditional-services-and-solutions",{"title":65,"url":66,"hide_children":8,"class":9},"IMO 2020","\u002Fen-ng\u002Fwhat-we-do\u002Ffreight-management\u002Focean-freight\u002Fimo-2020",{"title":68,"url":69,"hide_children":18,"class":9,"nav_items":70},"Ground & Rail freight","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight",[71,74,77,80,83,86,89,92,95,98],{"title":72,"url":73,"hide_children":8,"class":14},"Ground transport network services","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Froad-transport-network-services",{"title":75,"url":76,"hide_children":8,"class":14},"Ground & Rail transport forwarding services","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Froad-and-rail-transport-forwarding-services",{"title":78,"url":79,"hide_children":8,"class":14},"Customized transport solutions","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Fcustomized-transport-solutions",{"title":81,"url":82,"hide_children":8,"class":14},"Ground & Rail transportation in APAC","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Fasia-pacific-transport-networks",{"title":84,"url":85,"hide_children":8,"class":14},"Ground & Rail transportation in Europe","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Fground-rail-european-transport-networks",{"title":87,"url":88,"hide_children":8,"class":14},"Ground & Rail transportation in Africa & Middle East","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Fground-rail-african-middle-east-transport-networks",{"title":90,"url":91,"hide_children":8,"class":14},"Ground & Rail transportation in NORTAM","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Fground-rail-north-american-transport-networks",{"title":93,"url":94,"hide_children":8,"class":14},"Ground & Rail transportation in LATAM","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Fground-rail-south-american-transport-networks",{"title":96,"url":97,"hide_children":23,"class":14},"Low carbon Ground & Rail Solutions","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Flow-carbon-transport-solutions",{"title":99,"url":100,"hide_children":23,"class":14},"CEVA Time Critical Road Solutions Europe","\u002Fen-ng\u002Fwhat-we-do\u002Fground-rail-freight\u002Fceva-time-critical-road-solutions-europe",{"title":102,"url":103,"hide_children":18,"class":9,"nav_items":104},"Contract logistics","\u002Fen-ng\u002Fwhat-we-do\u002Fcontract-logistics",[105,108,111,113,116,119,122],{"title":106,"url":107,"hide_children":8,"class":14},"Warehousing & fulfillment","\u002Fen-ng\u002Fwhat-we-do\u002Fcontract-logistics\u002Fwarehousing-and-fulfillment",{"title":109,"url":110,"hide_children":8,"class":14},"Manufacturing support","\u002Fen-ng\u002Fwhat-we-do\u002Fcontract-logistics\u002Fmanufacturing-support",{"title":62,"url":112,"hide_children":8,"class":14},"\u002Fen-ng\u002Fwhat-we-do\u002Fcontract-logistics\u002Fservices\u002Fvalue-added-services-co-packing",{"title":114,"url":115,"hide_children":8,"class":14},"Aftermarket","\u002Fen-ng\u002Fwhat-we-do\u002Fcontract-logistics\u002Fservices\u002Faftermarket-and-reverse-logistics",{"title":117,"url":118,"hide_children":23,"class":14},"Innovation","\u002Fen-ng\u002Fwhat-we-do\u002Fcontract-logistics\u002Finnovation",{"title":120,"url":121,"hide_children":8,"class":14},"Operational excellence","\u002Fen-ng\u002Fwhat-we-do\u002Fcontract-logistics\u002Foperational-excellence",{"title":123,"url":124,"hide_children":23,"class":14},"Case Studies","\u002Fen-ng\u002Fwho-we-are\u002Fcase-studies",{"title":126,"url":127,"hide_children":18,"class":9,"nav_items":128},"Project logistics","\u002Fen-ng\u002Fwhat-we-do\u002Fproject-logistics",[129,132,135,138],{"title":130,"url":131,"hide_children":23,"class":14},"Feasibility Study","\u002Fen-ng\u002Fwhat-we-do\u002Fproject-logistics\u002Ffeasibility-study",{"title":133,"url":134,"hide_children":8,"class":14},"Project Freight Forwarding","\u002Fen-ng\u002Fwhat-we-do\u002Fproject-logistics\u002Fproject-freight-forwarding",{"title":136,"url":137,"hide_children":23,"class":14},"Site Operations","\u002Fen-ng\u002Fwhat-we-do\u002Fproject-logistics\u002Fsite-operations",{"title":139,"url":140,"hide_children":23,"class":14},"Material Management","\u002Fen-ng\u002Fwhat-we-do\u002Fproject-logistics\u002Fmaterial-management",{"title":142,"url":143,"hide_children":18,"class":9,"nav_items":144},"Finished vehicle logistics","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics",[145,148,151,154,157,160,163,166,169],{"title":146,"url":147,"hide_children":8,"class":14},"Releasing agent","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Freleasing-agent",{"title":149,"url":150,"hide_children":8,"class":14},"Multimodal transportation for new and used cars","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Fmultimodal-transportation-for-new-and-used-cars",{"title":152,"url":153,"hide_children":8,"class":14},"Special transport for vehicle","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Fspecial-transport-for-vehicle",{"title":155,"url":156,"hide_children":8,"class":14},"Vehicle storage","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Fvehicle-storage",{"title":158,"url":159,"hide_children":8,"class":14},"Vehicle preparation and customisation, care services and car refurbishment","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Fvehicle-preparation-customisation-and-refurbishment",{"title":161,"url":162,"hide_children":8,"class":14},"Vehicle delivery","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Fvehicle-delivery",{"title":164,"url":165,"hide_children":8,"class":14},"Mobility & fleet logistics management","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Fmobility-fleet-management",{"title":167,"url":168,"hide_children":8,"class":14},"Marketing event logistics","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Fmarketing-event-logistics",{"title":170,"url":171,"hide_children":23,"class":14},"Low carbon FVL Solutions","\u002Fen-ng\u002Fwhat-we-do\u002Ffinished-vehicle-logistics\u002Flow-carbon-transport-solutions",{"title":173,"url":174,"hide_children":18,"class":14},"CEVA 4PL Solutions","\u002Fen-ng\u002Fwhat-we-do\u002Fceva-4pl-solutions",{"title":176,"url":177,"hide_children":18,"class":9,"nav_items":178},"Customs","\u002Fen-ng\u002Fwhat-we-do\u002Fcustoms",[179,182,185],{"title":180,"url":181,"hide_children":18,"class":14},"Fiscal Representation","\u002Fen-ng\u002Fwhat-we-do\u002Ffiscal-representation",{"title":183,"url":184,"hide_children":8,"class":9},"Brexit","\u002Fen-ng\u002Fwhat-we-do\u002Fcustoms\u002Fbrexit",{"title":186,"url":187,"hide_children":8,"class":14},"Customs Brokerage Peru","\u002Fen-ng\u002Fwhat-we-do\u002Fcustoms\u002Fperu",{"title":189,"url":190,"hide_children":18,"class":9,"nav_items":191},"FORPLANET","\u002Fen-ng\u002Fforplanet",[192,195],{"title":193,"url":194,"hide_children":8,"class":14},"Low Carbon Transport Solutions","\u002Fen-ng\u002Fforplanet\u002Flow-carbon-transport-solutions",{"title":196,"url":197,"hide_children":8,"class":14},"Reusable Packaging Solutions","\u002Fen-ng\u002Fforplanet\u002Freusable-packaging-solutions",{"title":199,"url":200,"hide_children":18,"class":9,"nav_items":201},"Event Logistics","\u002Fen-ng\u002Fwhat-we-do\u002Fevent-logistics",[202,205,208],{"title":203,"url":204,"hide_children":8,"class":14},"Trade Shows and Exhibitions","\u002Fen-ng\u002Fwhat-we-do\u002Fevent-logistics\u002Ftrade-shows-and-exhibitions",{"title":206,"url":207,"hide_children":8,"class":14},"Signature Brand Experiences","\u002Fen-ng\u002Fwhat-we-do\u002Fevent-logistics\u002Fsignature-brand-experiences",{"title":209,"url":210,"hide_children":8,"class":14},"Sports Events","\u002Fen-ng\u002Fwhat-we-do\u002Fevent-logistics\u002Fsports-events",{"title":62,"url":212,"hide_children":18,"class":9,"nav_items":213},"\u002Fen-ng\u002Fwhat-we-do\u002Fvalue-added-services",[214,217,220],{"title":215,"url":216,"hide_children":23,"class":14},"CEVA|Protect","\u002Fen-ng\u002Fwhat-we-do\u002Fvalue-added-services\u002Finsurance",{"title":218,"url":219,"hide_children":8,"class":14},"Advanced Hub","\u002Fen-ng\u002Fwhat-we-do\u002Fvalue-added-services\u002Fadvanced-hub",{"title":221,"url":222,"hide_children":8,"class":14},"Order Management","\u002Fen-ng\u002Fwhat-we-do\u002Fvalue-added-services\u002Forder-management",{"title":224,"url":225,"hide_children":8,"class":9,"nav_items":226},"Your Industry","\u002Fen-ng\u002Fyour-industry",[227,230,233,236,239,242,245,261],{"title":228,"url":229,"hide_children":23,"class":14},"Automotive","\u002Fen-ng\u002Fyour-industry\u002Fautomotive-and-tyres",{"title":231,"url":232,"hide_children":23,"class":14},"Consumer & Retail","\u002Fen-ng\u002Fyour-industry\u002Fconsumer-and-retail",{"title":234,"url":235,"hide_children":8,"class":14},"e-Commerce","\u002Fen-ng\u002Fyour-industry\u002Fe-commerce",{"title":237,"url":238,"hide_children":23,"class":14},"Energy","\u002Fen-ng\u002Fyour-industry\u002Fenergy",{"title":240,"url":241,"hide_children":23,"class":14},"Healthcare","\u002Fen-ng\u002Fyour-industry\u002Fhealthcare",{"title":243,"url":244,"hide_children":23,"class":14},"Industrial & Aerospace","\u002Fen-ng\u002Fyour-industry\u002Findustrial-and-aerospace",{"title":246,"url":247,"hide_children":18,"class":9,"nav_items":248},"Technology","\u002Fen-ng\u002Fyour-industry\u002Ftechnology",[249,252,255,258],{"title":250,"url":251,"hide_children":8,"class":14},"Cloud Enterprise solutions","\u002Fen-ng\u002Fyour-industry\u002Ftechnology\u002Fcloud-enterprise-solutions",{"title":253,"url":254,"hide_children":8,"class":14},"Device Lifescycle Solutions","\u002Fen-ng\u002Fyour-industry\u002Ftechnology\u002Fdevice-lifecycle-solutions",{"title":256,"url":257,"hide_children":8,"class":14},"Semiconductor Solutions","\u002Fen-ng\u002Fyour-industry\u002Ftechnology\u002Fsemiconductor-solutions",{"title":259,"url":260,"hide_children":8,"class":14},"CEVA Batteries Solutions","\u002Fen-ng\u002Fyour-industry\u002Ftechnology\u002Fceva-batteries-solutions",{"title":262,"url":263,"hide_children":18,"class":9,"nav_items":264},"Luxury & Beauty","\u002Fen-ng\u002Fyour-industry\u002Fluxury-and-beauty",[265,268,271,274],{"title":266,"url":267,"hide_children":8,"class":14},"Luxury","\u002Fen-ng\u002Fyour-industry\u002Fluxury-and-beauty\u002Fluxury",{"title":269,"url":270,"hide_children":23,"class":14},"Beauty","\u002Fen-ng\u002Fyour-industry\u002Fluxury-and-beauty\u002Fbeauty",{"title":272,"url":273,"hide_children":23,"class":14},"EASYorder","\u002Fen-ng\u002Fyour-industry\u002Fluxury-and-beauty\u002Feasy-order",{"title":275,"url":276,"hide_children":23,"class":14},"Boutique Openings","\u002Fen-ng\u002Fyour-industry\u002Fluxury-and-beauty\u002Fboutique-openings",{"title":278,"url":279,"hide_children":8,"class":9,"nav_items":280},"Who We Are","\u002Fen-ng\u002Fwho-we-are",[281,306,319,360,361,364],{"title":282,"url":283,"hide_children":8,"class":9,"nav_items":284},"About CEVA Logistics","\u002Fen-ng\u002Fwho-we-are\u002Fabout-ceva-logistics",[285,288,291,294,297,300,303],{"title":286,"url":287,"hide_children":23,"class":14},"Our vision & mission","\u002Fen-ng\u002Fwho-we-are\u002Fabout-ceva-logistics\u002Four-vision-and-mission",{"title":289,"url":290,"hide_children":23,"class":14},"Our values","\u002Fen-ng\u002Fwho-we-are\u002Fabout-ceva-logistics\u002Four-values",{"title":292,"url":293,"hide_children":23,"class":14},"Our history","\u002Fen-ng\u002Fwho-we-are\u002Fabout-ceva-logistics\u002Four-history",{"title":295,"url":296,"hide_children":23,"class":14},"Facts & Figures","\u002Fen-ng\u002Fwho-we-are\u002Fabout-ceva-logistics\u002Ffacts-and-figures",{"title":298,"url":299,"hide_children":8,"class":14},"Innovation at CEVA","\u002Fen-ng\u002Fwho-we-are\u002Fabout-ceva-logistics\u002Finnovation-at-ceva",{"title":301,"url":302,"hide_children":23,"class":14},"About CMA CGM Group","\u002Fen-ng\u002Fwho-we-are\u002Fabout-ceva-logistics-about-cma-cgm-group",{"title":304,"url":305,"hide_children":23,"class":14},"Our global network","\u002Fen-ng\u002Fwho-we-are\u002Fabout-ceva-logistics\u002Four-global-network",{"title":307,"url":308,"hide_children":8,"class":9,"nav_items":309},"CSR","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fcsr",[310,313,316],{"title":311,"url":312,"hide_children":23,"class":14},"Acting for People","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fcsr\u002Facting-for-people",{"title":314,"url":315,"hide_children":23,"class":14},"Acting for Planet","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fcsr\u002Facting-for-planet",{"title":317,"url":318,"hide_children":23,"class":14},"Acting for Partners","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fcsr\u002Facting-for-partners",{"title":320,"url":321,"hide_children":8,"class":9,"nav_items":322},"Commitments","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments",[323,326,329,332],{"title":324,"url":325,"hide_children":8,"class":14},"A responsive logistics for you","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fa-responsive-logistics-for-you",{"title":327,"url":328,"hide_children":23,"class":14},"Operational Excellence","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Foperational-excellence",{"title":330,"url":331,"hide_children":23,"class":9},"Corporate governance information","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fcorporate-governance-information",{"title":333,"url":334,"hide_children":8,"class":9,"nav_items":335},"Ethics & Compliance","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance",[336,339,342,345,348,351,354,357],{"title":337,"url":338,"hide_children":23,"class":14},"Exemplary Leadership","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance\u002Fexemplary-leadership",{"title":340,"url":341,"hide_children":23,"class":14},"Workplace Integrity","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance\u002Fworkplace-integrity",{"title":343,"url":344,"hide_children":23,"class":14},"Speaking Up","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance\u002Fspeaking-up",{"title":346,"url":347,"hide_children":23,"class":14},"Conflicts of Interest","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance\u002Fconflicts-of-interest",{"title":349,"url":350,"hide_children":23,"class":14},"Fair Competition & Antitrust","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance\u002Ffair-competition-and-antitrust",{"title":352,"url":353,"hide_children":23,"class":14},"Anti-Bribery","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance\u002Fanti-bribery",{"title":355,"url":356,"hide_children":23,"class":14},"Protecting Data & Privacy","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance\u002Fprotecting-data-privacy",{"title":358,"url":359,"hide_children":23,"class":14},"Vigilance & Responsible Logistics","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fethics-and-compliance\u002Fvigilance-responsible-logistics",{"title":123,"url":124,"hide_children":8,"class":14},{"title":362,"url":363,"hide_children":8,"class":14},"Life's Essentials","\u002Fen-ng\u002Flifes-essentials",{"title":365,"url":366,"hide_children":8,"class":14},"CEVA – FERRARI PREMIUM PARTNER","\u002Fen-ng\u002Fsponsorship\u002Fengineering-winning-solutions",{"title":368,"url":369,"hide_children":8,"class":9,"nav_items":370},"CEVA Insights","\u002Fen-ng\u002Fceva-insights",[371,386],{"title":372,"url":373,"hide_children":8,"class":9,"nav_items":374},"All Insights","\u002Fen-ng\u002Fceva-insights\u002Fall-insights",[375,378,381,383],{"title":376,"url":377,"hide_children":8,"class":14},"Africa","\u002Fen-ng\u002Fceva-insights\u002Fall-insights?theme=africa",{"title":379,"url":380,"hide_children":8,"class":14},"Air Freight","\u002Fen-ng\u002Fceva-insights\u002Fall-insights?theme=air-freight",{"title":240,"url":382,"hide_children":8,"class":14},"\u002Fen-ng\u002Fceva-insights\u002Fall-insights?theme=healthcare",{"title":384,"url":385,"hide_children":8,"class":14},"eCommerce","\u002Fen-ng\u002Fceva-insights\u002Fall-insights?theme=ecommerce",{"title":387,"url":388,"hide_children":8,"class":14},"Subscribe Today","\u002Fen-ng\u002Fceva-insights\u002Fsubscription",{"title":390,"url":391,"hide_children":8,"class":14},"Contact Us","\u002Fen-ng\u002Fcontact-us",{"title":393,"url":394,"hide_children":8,"class":9,"nav_items":395},"Customer Resources","#",[396,399,402,404,407],{"title":397,"url":398,"class":14},"myEFL customer portal","https:\u002F\u002Fagent.efl.africa\u002F",{"title":400,"url":401,"class":14},"Track & trace","\u002Fen-ng\u002Ftrack",{"title":403,"url":13,"class":14},"Our depots in Lagos",{"title":405,"url":406,"class":14},"Help with an EFL claim","\u002Fen-ng\u002Fcontact-us?reason=claim",{"title":408,"url":409,"class":14,"nav_items":410},"CEVA group resources","\u002Fen-ng\u002Fcustomer-resources",[411,414,417,420,423,426,429,432,435,438,441],{"title":412,"url":413,"hide_children":8,"class":14},"CEVA Matrix","\u002Fen-ng\u002Fceva-matrix",{"title":415,"url":416,"hide_children":8,"class":14},"Eco Calculator","\u002Fen-ng\u002Feco-calculator",{"title":418,"url":419,"hide_children":8,"class":14},"ONEView","\u002Fen-ng\u002Foneview",{"title":421,"url":422,"hide_children":8,"class":14},"Downloads and forms","\u002Fen-ng\u002Fdownloads-and-forms",{"title":424,"url":425,"hide_children":8,"class":14},"Surcharges","\u002Fen-ng\u002Fsurcharges",{"title":427,"url":428,"hide_children":8,"class":14},"Routing guide","\u002Fen-ng\u002Frouting-guide",{"title":430,"url":431,"hide_children":8,"class":14},"Submit a claim","\u002Fen-ng\u002Fsubmit-a-claim",{"title":433,"url":434,"hide_children":8,"class":14},"CEVA Project Vision","\u002Fen-ng\u002Fceva-project-vision",{"title":436,"url":437,"hide_children":8,"class":14},"Online payment center","\u002Fen-ng\u002Fonline-payment-center",{"title":439,"url":440,"hide_children":23,"class":14},"Customer Portal","\u002Fen-ng\u002Ftrack-and-trace-customer-portal",{"title":442,"url":443,"hide_children":23,"class":14},"Ocean Freight Tracking","\u002Fen-ng\u002Ftrack-and-trace-ocean-freight-tracking",{"title":445,"url":446,"hide_children":8,"class":9,"nav_items":447},"Careers","\u002Fen-ng\u002Fcareers",[448,471,516,519,563],{"title":449,"url":450,"hide_children":23,"class":9,"nav_items":451},"Life @ CEVA Logistics","\u002Fen-ng\u002Fcareers\u002Flife-at-ceva-logistics",[452,455,458,468],{"title":453,"url":454,"hide_children":8,"class":14},"Rise in Motion","\u002Fen-ng\u002Fcareers\u002Frise-in-motion",{"title":456,"url":457,"hide_children":8,"class":14},"CEVA's Talent Approach","\u002Fen-ng\u002Fcareers\u002Fceva-talent-approach",{"title":459,"url":460,"hide_children":8,"class":9,"nav_items":461},"Diversity & Inclusion","\u002Fen-ng\u002Fcareers\u002Flife-at-ceva-logistics\u002Fdiversity-and-inclusion",[462,465],{"title":463,"url":464,"hide_children":8,"class":14},"International Day of Persons with Disabilities","\u002Fen-ng\u002Fcareers\u002Flife-at-ceva-logistics\u002Fdiversity-and-inclusion\u002Fday-of-persons-with-disabilities",{"title":466,"url":467,"hide_children":8,"class":14},"Promoting Gender Diversity","\u002Fen-ng\u002Fpromoting-gender-diversity-at-ceva",{"title":469,"url":470,"hide_children":23,"class":14},"Rewards & Recognition","\u002Fen-ng\u002Fcareers\u002Flife-at-ceva-logistics\u002Frewards-and-recognition",{"title":472,"url":473,"hide_children":8,"class":9,"nav_items":474},"Teams","\u002Fen-ng\u002Fcareers\u002Fteams",[475,477,480,483,486,489,492,495,498,501,504,507,510,513],{"title":379,"url":476,"hide_children":8,"class":14},"\u002Fen-ng\u002Fcareers\u002Fteams\u002Fair-freight",{"title":478,"url":479,"hide_children":8,"class":14},"Ocean Freight","\u002Fen-ng\u002Fcareers\u002Fteams\u002Focean-freight",{"title":481,"url":482,"hide_children":8,"class":14},"Ground and Rail Freight","\u002Fen-ng\u002Fcareers\u002Fteams\u002Fground-and-rail-freight",{"title":484,"url":485,"hide_children":8,"class":14},"Contract Logistics","\u002Fen-ng\u002Fcareers\u002Fteams\u002Fcontract-logistics",{"title":487,"url":488,"hide_children":8,"class":14},"Finished Vehicle Logistics","\u002Fen-ng\u002Fcareers\u002Fteams\u002Ffinished-vehicle-logistics",{"title":490,"url":491,"hide_children":8,"class":14},"Project Logistics","\u002Fen-ng\u002Fcareers\u002Fteams\u002Fproject-logistics",{"title":493,"url":494,"hide_children":8,"class":14},"Operational Support Functions","\u002Fen-ng\u002Fcareers\u002Fteams\u002Foperational-support-functions",{"title":496,"url":497,"hide_children":8,"class":14},"Business Development","\u002Fen-ng\u002Fcareers\u002Fteams\u002Fbusiness-development",{"title":499,"url":500,"hide_children":8,"class":14},"Human Resources","\u002Fen-ng\u002Fcareers\u002Fteams\u002Fhuman-resources",{"title":502,"url":503,"hide_children":8,"class":14},"Finance","\u002Fen-ng\u002Fcareers\u002Fteams\u002Ffinance",{"title":505,"url":506,"hide_children":8,"class":14},"Information Technology","\u002Fen-ng\u002Fcareers\u002Fteams\u002Fit",{"title":508,"url":509,"hide_children":8,"class":14},"Corporate Support Functions","\u002Fen-ng\u002Fcareers\u002Fteams\u002Fcorporate-support-functions",{"title":511,"url":512,"hide_children":8,"class":14},"e-Commerce Team","\u002Fen-ng\u002Fcareers\u002Fteams\u002Fe-commerce",{"title":514,"url":515,"hide_children":8,"class":14},"Lead Logistics","\u002Fen-ng\u002Fcareers\u002Fteams\u002Flead-logistics",{"title":517,"url":518,"hide_children":8,"class":14},"Leadership @ CEVA","\u002Fen-ng\u002Fcareers\u002Fleadership-at-ceva",{"title":520,"url":521,"hide_children":8,"class":9,"nav_items":522},"Early Careers","\u002Fen-ng\u002Fcareers\u002Fearly-careers",[523,551,554,557,560],{"title":524,"url":525,"hide_children":8,"class":9,"nav_items":526},"Europe","\u002Fen-ng\u002Fcareers\u002Fearlycareers\u002Feurope",[527,530,533,536,539,542,545,548],{"title":528,"url":529,"hide_children":8,"class":14},"France","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Feurope\u002Ffrance",{"title":531,"url":532,"hide_children":8,"class":14},"Belgium & The Netherlands","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Feurope\u002Fbenelux",{"title":534,"url":535,"hide_children":8,"class":14},"Eastern Europe","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Feurope\u002Fcentral-and-eastern-europe",{"title":537,"url":538,"hide_children":8,"class":14},"Germany, Austria & Switzerland","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Feurope\u002Fdach",{"title":540,"url":541,"hide_children":8,"class":14},"UK & Ireland","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Feurope\u002Fuk-and-ireland",{"title":543,"url":544,"hide_children":8,"class":14},"Italy","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Feurope\u002Fitaly",{"title":546,"url":547,"hide_children":8,"class":14},"Spain","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Feurope\u002Fspain",{"title":549,"url":550,"hide_children":23,"class":14},"Turkey","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Feurope\u002Fturkey",{"title":552,"url":553,"hide_children":8,"class":14},"Latin America","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Flatin-america",{"title":555,"url":556,"hide_children":8,"class":14},"Asia Pacific","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Fasia-pacific",{"title":558,"url":559,"hide_children":8,"class":14},"India, Middle East & Africa","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Findia-middle-east-africa",{"title":561,"url":562,"hide_children":8,"class":14},"USA, Canada & Mexico","\u002Fen-ng\u002Fcareers\u002Fearly-careers\u002Fusa-canada-mexico",{"title":564,"url":565,"hide_children":8,"class":9,"nav_items":566},"Drive for CEVA","\u002Fen-ng\u002Fdrive-for-ceva",[567,570],{"title":568,"url":569,"hide_children":8,"class":14},"United States","\u002Fen-ng\u002Fdrive-for-ceva\u002Funited-states",{"title":571,"url":572,"hide_children":8,"class":14},"Benelux","\u002Fen-ng\u002Fdrive-for-ceva\u002Fbenelux",[574,576,578],{"title":575,"url":7,"class":14},"Services",{"title":577,"url":13,"class":14},"Our depots",{"title":579,"url":391,"class":14},"Contact us",[581,584,587,590,593,596,599,602,605],{"title":582,"url":583,"class":14},"Privacy policy","\u002Fen-ng\u002Fprivacy-policy",{"title":585,"url":586,"class":14},"Terms & Conditions","\u002Fen-ng\u002Fterms-and-conditions",{"title":588,"url":589,"class":14},"Responsible disclosure","https:\u002F\u002Fvdp.cma-cgm.com\u002F",{"title":591,"url":592,"class":14},"Human Rights Statements & Policies","\u002Fen-ng\u002Fwho-we-are\u002Fcommitments\u002Fcorporate-governance-information#hrs",{"title":594,"url":595,"class":14},"Sitemap","\u002Fen-ng\u002Fsitemap",{"title":597,"url":598,"class":14},"Glossary","\u002Fen-ng\u002Fglossary",{"title":600,"url":601,"class":14},"Ethics & Compliance Helpline","https:\u002F\u002Fcmacgm-group.integrityline.com\u002F",{"title":603,"url":604,"class":14},"Accessibility: Partially compliant","\u002Fen-ng\u002Faccessibility-statement",{"title":606,"url":607,"class":14},"CEVA Logistics worldwide","https:\u002F\u002Fcevalogistics.com\u002Fen",[609,612],{"title":610,"url":611,"class":14},"News & Media","\u002Fen-ng\u002Fnews-and-media",{"title":613,"url":398,"class":14},"myEFL",[615],{"title":616,"url":391,"class":14},"Get a quote",{"page":618,"fallback":664,"components":665,"snippets":776,"pageNav":777,"media":778},{"_id":619,"id":620,"lang":621,"created":622,"path":623,"type":624,"updated":625,"metatag":626,"uri":628,"data":629,"breadcrumb":656,"seo":658,"timestamp":663},"687901e0313f63cdfe0736d1","155125","en",1661959115,"\u002Fwho-we-are\u002Fcase-studies\u002Fimproving-the-customer-experience","case_studies",1752760800,{"title":627,"description":14,"canonical_url":628},"Improving the customer experience | CEVA Logistics","\u002Fen-ng\u002Fwho-we-are\u002Fcase-studies\u002Fimproving-the-customer-experience",{"components":630,"title":642,"image":643,"preview_image":648,"sector":651,"date":654,"metatags":655},[631,632,633,634,635,636,637,638,639,640,641],96250,96253,96256,96259,96262,96265,96268,96277,96280,96283,96286,"Improving the customer experience ",{"width":644,"height":644,"uri":645,"id":646,"alt":647},0,"images-spx\u002Fx_large_picture\u002FVodafone-1-1822x762-min.jpg","3424","CEVA Case Studies ",{"width":644,"height":644,"uri":649,"id":650,"alt":647},"images-spx\u002Fratio_100_x_large_picture\u002FVodafone-1-600x600-min.png","3427",{"id":652,"lang":621,"name":246,"weight":653},"585",6,"8\u002F31\u002F2022",{"title":627,"description":23},[657],{"title":642,"url":14},[659,661],{"rel":660,"href":628},"canonical",{"rel":662,"hreflang":621,"href":628},"alternate",1752760800000,true,[666,679,686,698,704,713,720,727,756,762,769],{"_id":667,"id":668,"lang":621,"type":669,"updated":670,"data":671},"687901e1313f63cdfe0736d3","96250","pageheader",1752760801,{"parent_name":672,"color":673,"text":677,"title":678,"cpt-id":668},"field_content",{"id":674,"lang":621,"name":675,"weight":644,"color":676},"6","White","#ffffff","Our customer is a leading multinational telecommunications company, connecting hundreds of millions of mobile users across dozens of markets.","PROJECT OVERVIEW",{"_id":680,"id":681,"lang":621,"type":682,"updated":670,"data":683},"687901e1313f63cdfe0736d4","96253","paragraph",{"parent_name":672,"color":684,"text_wysiwyg":685,"cpt-id":681},{"id":674,"lang":621,"name":675,"weight":644,"color":676},"\u003Cp>With mobile device repair and return being one of the customer’s integral service offerings, providing its end customers with a seamless experience throughout the device lifecycle is crucial.&nbsp;\u003C\u002Fp>\n",{"_id":687,"id":688,"lang":621,"type":689,"updated":670,"data":690},"687901e1313f63cdfe0736d5","96256","pagesubheader",{"parent_name":672,"position":691,"color":692,"title_format":693,"title":697,"cpt-id":688},false,{"id":674,"lang":621,"name":675,"weight":644,"color":676},{"id":694,"lang":621,"name":695,"weight":696},"15","h3",1,"Our customer's business challenges",{"_id":699,"id":700,"lang":621,"type":682,"updated":670,"data":701},"687901e1313f63cdfe0736d6","96259",{"parent_name":672,"color":702,"text_wysiwyg":703,"cpt-id":700},{"id":674,"lang":621,"name":675,"weight":644,"color":676},"\u003Cp>Our customer set out to improve its Net Promoter Score (NPS), a measure of customer satisfaction. It was determined that an improved customer return and repair process would result in a better customer experience, so the mission began to find a partner who could influence change.\u003C\u002Fp>\n",{"_id":705,"id":706,"lang":621,"type":689,"updated":670,"data":707},"687901e1313f63cdfe0736d7","96262",{"parent_name":672,"position":691,"color":708,"title_format":709,"title":712,"cpt-id":706},{"id":674,"lang":621,"name":675,"weight":644,"color":676},{"id":710,"lang":621,"name":711,"weight":644},"14","h2","TRANSFORMATION STORY",{"_id":714,"id":715,"lang":621,"type":716,"updated":670,"data":717},"687901e1313f63cdfe0736d8","96265","imagetext",{"parent_name":672,"fluid":691,"image":718,"image_position":664,"text_wysiwyg":719,"cpt-id":715},{"width":644,"height":644,"uri":649,"id":650,"alt":647},"\u003Ch4>Our key actions to meet our customers' expectations\u003C\u002Fh4>\n\n\u003Cp>We began supporting the company’s returns and repairs for their retail stores and eCommerce channels. This included bringing devices into our facility in Norwich, UK, triaging and grading devices, performing accredited repairs and refurbishments, exchanging devices, or allocating refunds to customers.\u003C\u002Fp>\n\n\u003Cp>Since device fixes can be executed remotely or through a collection of the device (for physical repair), it was natural to add contact centre services to the partnership. If a device issue can be resolved remotely, our technicians perform virtual diagnostics and, in doing so, dramatically reduce the need for their Enterprise Customers to send the device in and be without their devices. More than half of the physical repairs previously needed were avoided and resolved through technical support over the phone, enabling users to enjoy uninterrupted connectivity.\u003C\u002Fp>\n\n\u003Cp>“Partnering is one of the best decisions we have ever made. They have shaped our roadmap and are helping us deliver a much-improved customer experience. In fact, the Technical Call Centre is producing some of the best NPS results to date.” – Head of Logistics.\u003Cbr>\n&nbsp;\u003C\u002Fp>\n",{"_id":721,"id":722,"lang":621,"type":689,"updated":670,"data":723},"687901e1313f63cdfe0736d9","96268",{"parent_name":672,"position":691,"color":724,"title_format":725,"title":726,"cpt-id":722},{"id":674,"lang":621,"name":675,"weight":644,"color":676},{"id":710,"lang":621,"name":711,"weight":644},"TANGIBLE RESULTS",{"_id":728,"id":729,"lang":621,"type":730,"updated":670,"data":731},"687901e1313f63cdfe0736da","96277","results",{"parent_name":672,"result":732,"color":755,"cpt-id":729},[733,745],{"_id":734,"id":735,"lang":621,"type":736,"updated":670,"data":737},"687901e1313f63cdfe0736db","96271","result",{"parent_name":738,"image":739,"number":743,"text":744,"cpt-id":735},"field_prgrph_result",{"width":644,"height":644,"uri":740,"id":741,"alt":742},"images-spx\u002Fx_large_picture\u002Ficon_sustainability1.png","641","sustainability","100% ","of customer repairs completed within 48 hours",{"_id":746,"id":747,"lang":621,"type":736,"updated":670,"data":748},"687901e1313f63cdfe0736dc","96274",{"parent_name":738,"image":749,"number":753,"text":754,"cpt-id":747},{"width":644,"height":644,"uri":750,"id":751,"alt":752},"images-spx\u002Fx_large_picture\u002Ficon_people_2.png","893","icon-people-blue","265K ","customer queries each year",{"id":674,"lang":621,"name":675,"weight":644,"color":676},{"_id":757,"id":758,"lang":621,"type":682,"updated":670,"data":759},"687901e1313f63cdfe0736dd","96280",{"parent_name":672,"color":760,"text_wysiwyg":761,"cpt-id":758},{"id":674,"lang":621,"name":675,"weight":644,"color":676},"\u003Cp>In addition to improving the accessibility of remote repairs, developing a positive and supportive work environment for contact centre agents is prioritized, training them to be representatives of the brand and deliver a consistent customer experience. The company’s Net Promoter Score increased alongside overall customer satisfaction with our support.&nbsp;\u003C\u002Fp>\n\n\u003Cul>\n\t\u003Cli>100% of customer repairs completed within 48 hours\u003C\u002Fli>\n\t\u003Cli>265K customer interactions each year\u003C\u002Fli>\n\t\u003Cli>50% of all Enterprise return requests are saved\u003Cbr>\n\t&nbsp;\u003C\u002Fli>\n\u003C\u002Ful>\n",{"_id":763,"id":764,"lang":621,"type":689,"updated":670,"data":765},"687901e1313f63cdfe0736de","96283",{"parent_name":672,"position":691,"color":766,"title_format":767,"title":768,"cpt-id":764},{"id":674,"lang":621,"name":675,"weight":644,"color":676},{"id":694,"lang":621,"name":695,"weight":696},"You might be interested in:",{"_id":770,"id":771,"lang":621,"type":772,"updated":670,"data":773},"687901e1313f63cdfe0736df","96286","casestudies",{"parent_name":672,"display_last":664,"sector":774,"view_url":775,"cpt-id":771},{"id":652,"lang":621,"name":246,"weight":653},"\u002Fapi\u002Fview\u002Fcase-studies",[],[],{},[780,786,799],{"id":620,"uri":628,"type":624,"title":781,"image":782,"date":654,"time":783,"sector":784,"emagImage":785},"Improving the customer experience",{"width":644,"height":644,"uri":649,"id":650,"alt":647},1661904000000,{"id":652,"lang":621,"name":246,"weight":653},{"width":644,"height":644,"uri":645,"id":646,"alt":647},{"id":787,"uri":788,"type":624,"title":789,"image":790,"date":794,"time":795,"sector":796,"emagImage":797},"105787","\u002Fen-ng\u002Fwho-we-are\u002Fcase-studies\u002Fcustomized-solution-for-the-implementation-of-a-new-plant","Customized solution for the implementation of a new plant in China",{"width":644,"height":644,"uri":791,"id":792,"alt":793},"images-spx\u002Fratio_100_x_large_picture\u002FAdobeStock_282642733_re.jpg","21242","decorative-image","10\u002F10\u002F2021",1633824000000,{"id":652,"lang":621,"name":246,"weight":653},{"width":644,"height":644,"uri":798,"id":792,"alt":793},"images-spx\u002Fx_large_picture\u002FAdobeStock_282642733_re.jpg",{"id":800,"uri":801,"type":624,"title":802,"description":803,"image":804,"date":808,"time":809,"sector":810,"emagImage":811},"950","\u002Fen-ng\u002Fwho-we-are\u002Fcase-studies\u002Fa-global-airfreight-solution-for-oems","Bringing more cohesion to the supply chain","A global airfreight solution delivers new business growth to a designer and manufacturer of electronic circuits for the main OEMs",{"width":644,"height":644,"uri":805,"id":806,"alt":807},"images-spx\u002Fratio_100_x_large_picture\u002FAdobeStock_257166614_re.jpg","21247","processor-image","6\u002F24\u002F2020",1592956800000,{"id":652,"lang":621,"name":246,"weight":653},{"width":644,"height":644,"uri":812,"id":806,"alt":807},"images-spx\u002Fx_large_picture\u002FAdobeStock_257166614_re.jpg",1794319805828]